If the tracking has not moved for several days, or the parcel is marked delivered and you do not have it, contact us and we will look into it with the carrier.
Send us, in your first message:
- Your order number
- The full delivery address, exactly as it should appear
- Whether anyone else at the address may have taken it in
- Whether the carrier left a card or a notice
We keep your request open while the carrier looks into it and come back to you with the outcome.
It still has not arrived 30 days after your order
You can cancel the order by contacting us, and we refund everything you paid within 14 days of the cancellation. If the parcel then arrives, send it back and we refund the product, the original delivery cost and the return postage.