In the United Kingdom and the European Union, our warranty lasts 2 years from delivery. It covers electrical and electronic faults and defective parts, when the product has been used as its instructions describe.
It applies to products bought from our own store or our official Amazon listings, on proof of purchase. No registration is needed.
What it does not cover
- Replaceable batteries and other consumables
- Damage from a fall, an accident, misuse or poor maintenance
- Normal wear, such as worn or faded fabric
- Marks and scratches that do not stop the product working
Bought it somewhere else?
The shop or marketplace seller you bought it from handles the claim. → I bought this product from another shop. Can you replace it?
We replace, we do not repair
A valid claim is settled with a replacement. → My product stopped working. How do I make a claim?
Your rights under the law
Our warranty is in addition to your statutory rights, and does not reduce them.
| Where you live | Your statutory rights on a faulty product |
|---|---|
| European Union | A 2-year legal guarantee of conformity from delivery |
| United Kingdom | A 30-day right to reject a faulty product for a full refund. A fault that appears in the first six months is presumed to have been there on delivery. Your rights run for six years |