Yes, until it ships — and we ship quickly, so ask straight away.
- Signed in to your account? Open the order and choose Cancel items. This sends us your request; we confirm once the order is cancelled.
- Otherwise, contact us with your order number.
An order that has not shipped yet is cancelled and refunded in full, within 14 days.
It has already shipped
It can no longer be cancelled. Receive or collect it, then send it back as a return. → Returns and Refunds — Policy and How to Start
If you cancelled but the parcel arrives anyway, send it back at your own cost: we refund the product. The original delivery cost and the return postage are not refunded.