We understand that delays are frustrating. Before issuing a refund, we first need to:
- Check the tracking information and the carrier’s status.
- Follow the carrier’s investigation process if the parcel appears lost, delayed, or stuck.
We can usually issue a refund or replacement once the carrier confirms the parcel is lost or returned to sender.
If your order is late, please contact us with your order number and tracking number, and we will investigate with the carrier.