Damaged Product Received

We’re sorry to hear that your item didn’t arrive in perfect condition. We know how frustrating that can be, and we’re here to make things right for you and your family.

What to Do If Your Product Arrived Damaged

If your package arrived damaged, please contact us within 7 days of delivery. To help us resolve the issue quickly, include the following when you reach out:

• Clear photos of the damaged item
• Photos of the packaging (including any dents, tears, or signs of mishandling)
• Your order number

This information helps us identify the cause of the damage and provide you with a fast, accurate solution.

Why Damage May Occur

While we do our best to pack every item securely, damage can sometimes occur during transit. Couriers handle thousands of parcels daily, and occasional mishandling, impacts, or improper stacking can result in packages getting damaged along the way.

We’re Here to Help

Once we review your photos, we’ll guide you through the next steps—whether that means a replacement, refund, or another solution that works best for you.

Your satisfaction matters to us, and we’ll make sure you’re taken care of as quickly as possible.