We are sorry your order did not arrive in perfect condition. Contact us within 14 days of delivery and we will put it right.
What to send us
- Clear photos of the damaged item
- Photos of the packaging, with the shipping label visible
- Your order number
Please keep the packaging until we have finished looking at your case — the label is how a carrier identifies a parcel.
What happens next
We review the photos and come back to you with the next step. We will tell you what we can do once we have seen them.